Sports Memorabilia Outlet Return Policy
At Sports Memorabilia Outlet, we strive to provide you with the best shopping experience possible. If you're not completely satisfied with your purchase, we're here to help! Our return policy is designed to give you peace of mind when shopping with us.
- 45-Day Return Window
You have 45 days from the date of receipt to return any item(s) that you are not completely satisfied with. Whether you’ve changed your mind, or the product simply isn’t right for you, we are happy to offer a return or exchange within this timeframe.
- Satisfaction Guarantee
We believe in the quality and craftsmanship of our products. If you're not satisfied with your purchase, we will gladly accept returns and issue a refund or offer an exchange. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience shopping with us.
- Eligibility for Return
To be eligible for a return, the item(s) must meet the following criteria:
- The product is returned within 45 days from the date of purchase.
- The item(s) must be in the same condition it was originally received in.
- For items that came with a promotional or free gift, the gift must be returned as well.
- How to Return an Item
To initiate a return, follow these simple steps:
- Contact Us: Reach out to our customer service team at info@sportsmemorabiliaoutlet.com to request a return authorization. Please provide your order number and the reason for the return.
- Prepare Your Return: Once your return is authorized, pack your items securely in their original packaging (if possible).
- Ship the Item(s): Follow the instructions provided by our team to return your item(s). Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refund Process
Once we receive your return and verify the condition of the item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used during purchase. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or credit card provider.
- Exchanges
If you’d prefer an exchange rather than a refund, let us know, and we will send you the replacement item(s) once we receive your return. Please note that the item(s) you are exchanging must meet the return eligibility criteria.
- Exceptions
Some items are non-returnable, including but not limited to:
- Personalized or custom-made products
- Final sale or clearance items
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team. We are here to help and ensure that your shopping experience is seamless and enjoyable.
Thank you for shopping with Sports Memorabilia Outlet!